First of all i would like to state that everything the seller has made a remark about is said upfront before a person starts selling to our website.
You are FULLY made aware upfront that you can (and possibly will) be trading gold directly to our customers.
Secondly you are made aware that we only buy what we need (so this could be a lot, from time to time or nothing at all)
Thirdly you are made aware that payments aren't instant and that the max time we pay out is 8 hours. So after u have stopped selling your payment can be sent anywhere starting from 5 minutes to 8 hours max.
If i would be made aware of this and this is not my cup of tea i would just find another site to sell to, there are tons. No big deal for me as many do agree to these negative terms however the positive side is that we pay anywhere from 5% to 15% more than other websites.
Now about the report that was made against me. He said we wasted 5 hours of his time. In total however he was in our live chat for 3 hours. No need to almost double the amount of time, i think.
This can be seen here (look at the times) ->
The person claims we have sent the payment after 13 hours. This is not true. Payment details were given 1:59 PM, payment was sent 9:51 PM. Although i have to agree this is probably one of the slowest payments we have ever sent out, it was still within the time frame that we advertise.
I'm more than willing to pay for the sellers inconvenience and pay him another $12 if he so wishes.