@jimmie d let @RSGM Sales know if you want the 12$.
Given the evidence posted the negative feedback will likely be removed. as it does not meet the feedback rules for negative feedback's seen here :
"Positive may be left:
-Whenever you like. But typically when you have had a good trade experience, or good customer service.
Neutral may be left:
-When your service has not quite up to your standard, or incomplete. Perhaps it was delayed, bad customer service, complicated, or just not as good as you would expect.
Negative may be left:
-When your service was bad, or incomplete. Your service or order was greatly delayed with no explanation or communication, terrible customer service, scammed, the users action caused you great distress."
The service appears to be what was stated in the initial message. If this is not the case please let us know @jimmie d